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Hiring Carpet Cleaners

Hiring a Carpet Cleaner: Important Tips to Consider

So you are having some issues with your carpets and need to hire a carpet cleaner. Whether you have pet stains, wine spots, mud tracks, carpet odor, dirty carpets or are just looking for someone to make sure your carpet is kept up-to-date, hiring a quality carpet cleaning company is critical to avoiding bigger issues in the future.

Hiring a Carpet Cleaner

When hiring carpet cleaners, it's important to note that not all carpet cleaners are the same. You'll find companies that are cheap, and you'll find some that charge an arm and a leg. The key, is finding a quality carpet cleaner that you feel comfortable with and does a job that is up to or exceed your expectations. To do this, we've listed the top factors to keep in mind when looking to hire a carpet cleaner.

Hiring Carpet Cleaners

Pro Tip:

Sal with DYW Carpet Cleaning in Tucson told us that asking for referrals for specific carpet needs is always better than general. It's better to ask for tile and stone referrals if that is what you're looking for rather than carpet referrals.

Ask for Carpet Cleaner Referrals

One of the first few places to start when you're looking to hire carpet cleaners is your friends, neighbors and co-workers. You'll want to ask them if they know of a carpet cleaning company that they have hired before that they would recommend or refer.

If you have a specific issue with your carpets, like wine spots, you can ask for referrals of carpet cleaning companies that they know of that have helped them with their wine spots or whatever other issue you are having (ie. pet stains, dirty carpets, carpet odor, mud tracks, etc.)

Hire a Carpet Cleaner

Pro Tip:

Reviews of Carpet Cleaners

After checking out references that you received for carpet cleaners, you'll want to check online reviews. You should be able to find online reviews for just about any carpet cleaner in your local area. This can very helpful, but can also be overwhelming and misleading at times. Here are a few guidelines to help you as you sift through all of the reviews:

An overwhelmingly positive or negative review of a carpet cleaner could be a sign of a fake review- so take that into considerations.
Make a special note of carpet cleaners that have received a great deal of reviews. A lot of reviews combined with 4.5 to 5 stars is a big sign that the carpet cleaning company got those legitimately.
Keep an eye out for reviews that compare their experience with other carpet cleaners. Giving these details adds validity to the reviewer who has actually hired a local carpet cleaner.

Here are a few examples of valid reviews of carpet cleaners:

"We chose COMPANY NAME to clean our carpets, because we didn’t want to use a traditional company that uses questionable chemicals. We love that their process is safe for us, our dog, and the environment! Our technician, NAME, showed up on time, was friendly, and efficient. The process was super fast and carpets look great."
"NAME performed a deep cleaning to my mothers house where she l lived for forty years. NAME is amazing and very thoughtful. I was out of state and she kept in constant communication with me throughout the process proving me with great ideas and before and after pictures. I can't say enough great things about her and her work  the house looks fantastic."
"I have a young chihuahua that I am having difficulty house breaking.  I didn't think there was much hope for my carpets. I am hosting this weekend BBQ.  On short notice I received a call back within 5 minutes, my carpet was cleaned the very next day! When I  got home from work I thought I walked into the wrong house. I can't even give a 10 star review. If I could, that would be my rating. NAME even gave me tips on house breaking my dog. She was personable on the phone and such a delight. She will not disappoint! I highly recommend her services. Prices are very reasonable. I will never use any other company."
Hiring Carpet Cleaners

Pro Tip:

Always make sure the carpet cleaner is using the proper tools and a specialized carpet cleaning software program custom to the industry.

Carpet Cleaner References

Once you have gathered referrals and checked online reviews of the carpet cleaning companies, you want to call the company directly and ask them for at least 2 recent references. These should be from customers they have completed work for within the past month. Also, you can ask for references for specific issues like pet stains, wine spots, dirty carpets, mud tracks, carpet odor or just general carpet issues. Here are some questions you could ask the carpet cleaners' references:

What work did the carpet cleaner do for you? A small carpet issue or big carpet issue will give you insight as to the scale of the project. Was it for dirty carpets, carpet odor, pet stains, mud tracks, wine spots or just general carpet issues?
Did the carpet cleaner provide a contract with details of the work? Did they provide what methods will be used, possible issues, etc.
How was the staff that completed the carpet cleaning work? Professional, clean, friendly? Ask about the things that you care about.
Was the carpet cleaning work completed per the agreed upon budget?
How were the carpet cleaners results? Did they meet or exceed your expectations?
Would you hire the carpet cleaner again?
pet stains

Pro Tip:

Licensed and Insured Carpet Cleaning

When hiring a Carpet Cleaner, that last think you want to do is hire one that is not a legitimate business and has no license and insurance. Just because you know that Carpet Cleaning companies should be licensed, bonded and insured, don't take this for granted.

Carpet Cleaners that do not have a license will most likely try to cut corners because they understand that they are not as accountable for their work. In fact, it's illegal for them to operate without a license.

Professional carpet cleaning companies will have no problem showing you all the necessary documents, licenses and insurance to operate their business.

Final Notes on Hiring a Carpet Cleaner

Hiring a carpet cleaner can be challenging at first, but using these tips above should get you started in the right direction. And keep in mind that it could take a couple different carpet cleaners that you hire before finding that perfect one- and when you find that perfect one, don't let them go!

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